Returns & Exchanges

Due to the perishable nature of our food products, we prioritize safety and quality; while we cannot accept physical returns of food items, we are committed to resolving any issues with damaged or incorrect orders. If your delivery does not meet our high standards, please contact us within 48 hours of receipt for a full refund or replacement.

1

Document the Issue

Take clear photos of the product and its packaging, specifically highlighting any damage, quality concerns, or incorrect items received.

2

Contact Support

Email our customer care team at [email protected] with your order number and the attached photos within 2 days of delivery.

3

Verification Review

Our quality assurance team will review your claim within 24 hours to verify the discrepancy against our shipping logs and standards.

4

Resolution Processing

Once approved, we will initiate a replacement shipment at no extra cost or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing